Bank of Melbourne takes the protection of data, including personal and financial information, very seriously. This is why they would like to remind you about their introduction of enhanced security protections to make using BrokerHub even safer. Bank of Melbourne would also like to share important end of year cut-off dates – please familiarise yourself with these.
Reminder: End of year cut-off dates
The end of year is fast approaching, so Bank of Melbourne would like to take this opportunity to share their end of year cut-off dates so you’re aware and are able to plan accordingly.
| Area | Bank of Melbourne |
| Security substitution requests | PSR for assessment by COB 3 December 2024 LOV returned by COB 17 December 2024 |
| Discharge requests – sale or settlement | COB 2 December 2024 |
| Discharge requests – refinance or OFI | COB 2 December 2024 |
| Executed documents for purchase, settlements, refinances | COB 17 December 2024 |
Important BrokerHub update
Reminder about nominating your One-Time Passcode (OTP) email address.
Bank of Melbourne has previously communicated that they will be launching an additional layer of security for BrokerHub, with OTP. This is a secure, six-digit security code you will use each time you log in to BrokerHub.
You can now nominate an email address in BrokerHub, where your OTP will be sent. Later in November, these OTPs will be used to authenticate your login to BrokerHub. The nominated email may be a group email address to support admin, team members, and office staff.
Next steps if you haven’t already nominated an email address for OTP
Log in to BrokerHub using your unique ID.
Note: You can access BrokerHub via the top-right hand corner of the broker website.
Upon logging into BrokerHub, click on the red strip at the very top of the page, titled “One Time Passcode is coming for BrokerHub login”, inviting you to nominate your OTP email address.
You will be directed to the User Profile landing page with a pop up to nominate your OTP email address. This may be a group email address to support admin and office staff logging in on your behalf.
Submit your nominated email address.
You will receive a message confirming this email has been successfully applied.
After you nominate an email address, it will be presented to you on your User Profile page.
Remember, while you can nominate your OTP email address now, you won’t be prompted to use the OTP until later in November.
Log in to BrokerHub via the broker website and get started, today.
Please read Bank of Melbourne’s FAQ Guide should you have any questions about this new process or get in touch with your BDM team to find out more.
